Returns & Refund Policy
Last Updated: 30/07/2026
At TYMO Beauty South Africa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Please read our Returns & Refund Policy carefully before requesting a return or refund.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To qualify for a return:
- The product must be returned within 30 days of delivery.
- The product must be in its original condition.
- The product must be returned in its original packaging with all included accessories.
- Proof of purchase or your order number is required.
Non-Returnable Items
The following items cannot be returned:
- Gift Cards
- Free promotional items
- Personal care accessories
- Products marked as Final Sale
- Products showing signs of misuse or accidental damage
How to Request a Return
To begin a return:
- Contact our customer support team at admin@tymobeauty.co.za
- Include:
- Your Order Number
- Full Name
- Reason for the return
- Our team will review your request and provide return instructions.
- Carefully package the product in its original packaging.
- Ship the product to the returns address provided by our customer support team.
Returns Address
15 North Rand Road
Beyers Park
Boksburg
Johannesburg, 1450
South Africa
Return Shipping
Unless the product is confirmed to be faulty or incorrectly supplied, customers are responsible for the cost of returning the product.
We recommend using a trackable courier service when returning products.
Faulty or Damaged Products
If your product arrives damaged, defective, or develops a manufacturing fault within the warranty period, please contact us immediately.
Our support team may request:
- Photos of the product
- A short video showing the issue
- Your order number
Once the issue has been confirmed, TYMO Beauty South Africa will arrange either:
- A replacement product
- A repair (where applicable)
- A full refund
Depending on the circumstances, we may not require the defective product to be returned.
Refunds
Once we receive and inspect your returned product, we will notify you by email regarding the outcome of your return.
If approved:
- Refunds will be processed within 2 business days after the return has been approved.
- Refunds will be issued to the original payment method used during purchase.
- Processing times may vary depending on your bank or payment provider.
Shipping Charges
Original shipping charges are non-refundable, except where:
- The wrong product was delivered.
- The product arrived damaged.
- The product is confirmed to have a manufacturing defect.
Exchanges
If you receive a defective product or wish to exchange an item, please contact our customer support team.
Exchange requests are subject to product availability.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card provider or payment provider.
- Contact your bank, as processing times may vary.
- If you still haven’t received your refund, please contact us.
Warranty
Products with verified manufacturing defects may also be covered under our applicable warranty policy.
Please contact our support team for assistance with warranty claims.